CRM Salesforce


Vodafone GmbH
Ferdinand-Braun-Platz 1
40549 Düsseldorf

Sector: telecommunications
92,812 Global, 9000 Germany
Customer Description
Vodafone is one of the world's leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Across the world, we have almost 444 million customers and around 19.5 million in the UK. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Still located in Newbury, we now employ over 13,000 people across the UK. Vodafone GmbH is a mobile telephone company, operating in Germany. It is a non-listed, wholly owned subsidiary of British-based Vodafone Plc. The company resulted from the 2000 takeover by Vodafone of the German operator Mannesmann Mobilfunk GmbH. D2-Netz, the company's primary asset, was the second digital (GSM) network licensed in Germany. It was rebranded in 2002 to Vodafone D2. Currently, the Vodafone Germany's network serves both prepaid and postpaid customers on GSM and UMTS (with HSDPA). In December 2010, Vodafone started providing LTE (Long Term Evolution) services. In February 2011, Vodafone Germany started with IPTV via DSL and VDSL connection. In April 2011, Vodafone Germany started to contribute a lot of Disney content via IPTV. At the end of 2010, Vodafone had 36.676 million customers with mobile phone or mobile internet contract and 3.945 million customers with a DSL / VDSL connection. Following T-Mobile, Vodafone Germany started selling the Apple iPhone 4S in September 2011.The company sponsored the AMG-Mercedes team in the 24 Hours of Le Mans, FIA GT Championship and Deutsche Tourenwagen Masters.

Project Details: Migration on Salesforce Platform of Vodafone Worldwide customers. The Project was splitted in two phases: 1st: Business Customers migration and 2nd: Salesforce itegration with other systems.
Project Category: CRM Salesforce
Products Used: Salesforce MS WORD, MS Excel, HP Quality Centre
Customer Reference: Vodafone Service Line Manager
Project Consideration: AESYS supported Vodafone GmbH to perform this important Platform Migration. With our experience on CRM development, the project ended in the requested timeline respecting all the main mile stones. These two phases migration was crucial AESYS experience on the Products Used e.g. Salesforce, MS WORD, MS Excel and HP Quality Centre.