Employees: 28,690 (2013)
Customer Description: TRENITALIA, The Ferrovie dello Stato Italiane is one of Italy’s largest and most influential industrial corporations: around 70,000 individuals contribute to running over 8,000 trains per day, transporting 600 million passengers and 50 million tons of freight per year, relying on a railway network spanning over 16,700 km, of which 1,000 km are dedicated to high-speed travel. The FS Italiane group provides comprehensive railway transport works and services, while contributing to the development of a significant mobility and logistics project for Italy, always with great respect for the environment and the territory. The new high-speed service is of great pride to the company, a true revolution that has significantly changed the personal and work habits of Italians, shortening distances and providing a strong stimulus to the nation’s growth. Frecciarossa1000, the all-Italian supertrains racing across Italian high-speed networks in 2015 (and compatible with travel on other European networks), can reach a maximum speed of 400 km/h and a speed of 350 km/h on the national network, soon connecting Rome and Milan in a mere 2.5 hours (2 hours and 15 minutes between the Tiburtina and Rogoredo stations). The FS Italiane holding company oversees various subsidiaries focused on specific core-business activities, all European leaders in safety and technological standards.Trenitalia is one of the first railway operators in Europe. The company manages passenger and freight transport activities by placing customers at the very centre of its operations.
Project Details: Development of CRM new evolutions for the Claims and Refunds Management. Implementation of the “Reimbursement” functionality and IBM applications integration process. Business Analysis and costs evaluation for new system next developments asked by the Client.
Project Category: Evolutive CRM TRENITALIA
Products Used: Siebel Tools, Toad, Soap UI, MS WORD and MS Excel.
Project Consideration: TRENITALIA was supported by AESYS in this project, where our skills pushed the project in the right direction. We collaborate to enhance some important development evolution on TRENITALIA CRM. With the work done and the next system implementation, supported by AESYS , we are sure that TRENITALIA will achieve big benefits in Claims and Refunds Management, thus improving its Client reputation and appeal.